Policy last updated: 8 June, 2020
CKGMarketing.co.uk cares deeply about the privacy of its visitors and users, and is fully committed to protect their personal information and use it properly in compliance with data privacy laws. This policy describes how we may collect and use personal information, and the rights and choices available to our visitors and users regarding such information.
We strongly urge you to read this policy and make sure you fully understand it, before you access or use any of our services.
- Please read carefully!
This policy describes our privacy practices – what information we collect on our visitors, how we collect it, what we do with it, how we protect it, and your rights regarding your information.
- What information do we collect?
2.1. Visitor Information
We collect two types of information regarding our Visitors:
Un-identified and non-identifiable information pertaining to a Visitor or un-identified User, which may be made available to us, or collected automatically via his/her use of the Services (“Non-personal Information”). Such Non-personal Information does not enable us to identify the Visitor from whom it was collected. The Non-personal Information collected by us mainly consists of technical and aggregated usage information, such as Visitors’ browsing and ‘click-stream’ activity on the Services, session heatmaps and scrolls, non-identifying information regarding the Visitor’s device, operating system, internet browser, screen resolution, language and keyboard settings, internet service provider, referring/exit pages, date/time stamps, etc.
Individually identifiable information, namely information that identifies an individual or may with reasonable efforts cause the identification of an individual, or may be of private or sensitive nature (“Personal Information”). The Personal Information collected by us mainly consists of contact details (e.g., e-mail address or phone number), billing details (name, physical billing address, payment method and transaction details), which are only collected from Visitors with Paid Services, details regarding a browsing or usage session (IP address, Geo-location and/or device unique identifier), details regarding connected third party accounts (such as the e-mail or username for a connected PayPal, Google or Facebook account) and any other Personal Information provided to us by Visitors through their access to and/or use of the Services. For the avoidance of doubt, any Non-personal Information that is connected or linked to Personal Information (for example, in order to improve the Services we offer) is deemed and treated by us as Personal Information, as long as such connection or linkage exists.
We collect two types of information: Personal Information (which could be used to uniquely identify an individual) and Non-personal Information (which is non-identifying).
We collect such information regarding our visitors and anyone else who may provide it to us.
- How do we collect such information?
There are two main methods we use:
We collect information through your use of the Services. When you visit or use our Services, including when you browse the CKGMarketing.co.uk or download and use any CKGMarketing.co.uk Apps and/or Mobile Apps, we are aware of it and will usually gather, collect and record such uses, sessions and related information, either independently or with the help of third-party services as detailed in Section 8 below, including through the use of “cookies” and other tracking technologies, as further detailed in Section 9 below.
We collect information which you provide us voluntarily. For example, we collect the Personal Information you provide us when you place purchases and submit or such Personal Information as you use any of our Services; and/or when you contact us directly by any communication channel (e.g. emails).
We also collect information from third party sources as described in Section 8 below.
When you visit or use our services – you may also provide us with certain information (either automatically through the process of using the Service, or by manually submitting it).
- Why do we collect such information?
We collect such Non-personal and Personal Information for the following purposes:
To provide and operate the Services;
To further develop, customize and improve our Services, based on Visitors’ common or personal preferences, experiences and difficulties;
To provide our Visitors with ongoing customer assistance and technical support;
To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages (as further detailed in Section 10 below);
To facilitate, sponsor and offer certain contests, events and promotions, determine participants’ eligibility, monitor performance, contact winners and grant prizes and benefits;
To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services;
To enhance our data security and fraud prevention capabilities and
To comply with any applicable laws and regulations.
We will only use your Personal Information for the purposes set out in Section 4 where we are satisfied that:
our use of your Personal Information is necessary to perform a contract or take steps to enter into a contract with you (e.g. to provide you with a website builder, to provide you with our customer assistance and technical support), or
our use of your Personal Information is necessary to comply with a relevant legal or regulatory obligation that we have, or
our use of your Personal Information is necessary to support legitimate interests that we have as a business (for example, to maintain and improve our Services by identifying user trends and the effectiveness of Wix campaigns and identifying technical issues), provided it is conducted at all times in a way that is proportionate, and that respects your privacy rights.
We collect and use information in order to provide our services and make them better and safer.
We also collect and use information in order to contact our visitors and in order to comply with the laws applicable to us.
- Where do we store your information?
CKGMarketing.co.uk Visitors’ Personal Information may be stored in data centres located at the United States of America, Ireland, South Korea, Taiwan and Israel. We may use other jurisdictions as necessary for the proper delivery of our Services and/or as may be required by law (as further explained below) and in other jurisdictions as necessary for the proper delivery of our Services and/or as may be required by law (as further explained below).
CKG Marketing Consultancy LTD is based in Coventry, UKl, which is considered by the European Commission to be offering an adequate level of protection for the Personal Information of EU Member State residents.
CKGMarketing.co.uk affiliates and service providers that store or process your Personal Information on CKGMarketing.co.uk’s behalf are each contractually committed to keep it protected and secured, in accordance with industry standards and regardless of any lesser legal requirements which may apply in their jurisdiction.
We may store and process Personal Information in the USA, Europe, Israel, or other jurisdictions, whether by ourselves or with the help of our affiliates and service providers.ֿ
CKGMarketing.co.uk’s affiliate WordPress is responsible for the processing of Personal Information it receives, under the Privacy Shield Framework, and subsequent transfers to a third party acting as an agent on its behalf. WordPress complies with the Privacy Shield Principles for all onward transfers of Personal Information from the EU, including the onward transfer liability provisions.
With respect to Personal Information received or transferred pursuant to the Privacy Shield Framework, WordPress is subject to the regulatory enforcement powers of the U.S. Federal Trade Commission (FTC). In certain situations, CKGMarketing.co.uk’s affiliate website WordPress may be asked to disclose personal data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements, and will do so where permitted by local data protection laws.
If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact our U.S.-based third party dispute resolution provider (free of charge) at https://feedback-form.truste.com/watchdog/request.
Under certain conditions, more fully described on the Privacy Shield website, you may invoke binding arbitration when other dispute resolution procedures have been exhausted.
Upon request CKGMarketing.co.uk will provide you with information about whether we hold any of your Personal Information. You may access, correct, or request deletion of your Personal Information by emailing email@example.com. We will respond to your request within a timeframe imposed by local laws or a reasonable timeframe.
5.2. CKGMarketing.co.uk’s affiliate WordPress data storage providers are contractually committed to protect and secure your data. Among other things, CKGMarketing.co.uk’ affiliate website WordPress adheres to the EU – US & to the Swiss-US Privacy Shield Principles, for further protecting and enhancing our visitors’ privacy.
Data Localisation Obligations: If you reside in a jurisdiction that imposes “data localisation” or “data residency” obligations (i.e., requiring that Personal Information of its residents be kept within the territorial boundaries of such jurisdiction), and this fact comes to our attention, we may maintain your Personal Information within such territorial boundaries, if we are legally obligated to do so.
You acknowledge that while doing so, we may continue to collect, store and use your Personal Information elsewhere, including in the United States of America as explained above.
Some jurisdictions require us to maintain and store their residents’ information locally. We may also collect, process, store and use such information elsewhere, including in the USA.
- Users-of-users’ information
WordPress may collect, store and process certain Non-personal and Personal Information of Visitors of CKGMarketing.co.uk (“Users-of-Users Information”), solely on our CKGMarketing.co.uks’ behalf and at their direction. For example, CKGMarketing.co.uk is able to import our e-mail contacts from third party services like Gmail, or otherwise collect and manage contacts via our CKGMarketing.co.uk website. Such contacts are then stored with WordPress, on behalf of CKGMarketing.co.uk.
For such purposes, WordPress serves and shall be considered as a “Processor” and not as the “Controller” (as both such capitalized terms are defined in the European Union General Data Protection Regulation) of such Users-of-Users Information. The Users controlling and operating such User Websites shall be considered as the “Controllers” of such Users-of-Users Information, and are responsible for complying with all laws and regulations that may apply to the collection and control of such Users-of-Users Information, including all privacy and data protection laws of all relevant jurisdictions. Subject to applicable law, WordPress will process your User-of-Users Information in accordance with the Data Processing Agreement located here.
CKGMarketing.co.uk are responsible for the security, integrity and authorized usage of ‘Visitors’ Personal Information, and for obtaining consents, permissions and providing any fair processing notices required for the collection and usage of such information.
If you are a visitor, please read the following: WordPress has no direct relationship CKGMarketing.co.uk whose Personal Information it processes. If you are a visitor of CKGMarketing.co.uk, and would like to make any requests or queries regarding your Personal Information, please contact firstname.lastname@example.org directly. For example, if you wish to access, correct, amend, or delete inaccurate information processed by WordPress on behalf of CKGMarketing.co.uk, please direct your query to email@example.com (who is the “Controller” of such data). If requested to remove any CKGMarketing.co.uk ‘Visitor’ Personal Information, we will respond to such request within thirty (30) days. Unless otherwise instructed by CKGMarketing.co.uk, we will retain their CKGMarketing.co.uk ‘Visitor’s’ Personal Information for the period set forth in Section 13 below.
WordPress may collect and process information regarding the users of our users. We do this solely on our users’ behalf, and at their direction. Our users are solely responsible for their users-of-users information, including for its legality, security and integrity.
WordPress has no direct relationship with any of its users’ users. If you are a user-of-user, please contact the WordPress site owner directly.
- Sharing personal information with third parties
CKGMarketing.co.uk and WordPress may share your Personal Information with third parties (or otherwise allow them access to it) only in the following manners and instances:
8.1. Third Party Services:
WordPress has partnered with a number of selected service providers, whose services and solutions complement, facilitate and enhance our own. These include hosting and server co-location services, communications and content delivery networks (CDNs), data and cyber security services, billing and payment processing services, domain name registrars, fraud detection and prevention services, web analytics, e-mail distribution and monitoring services, session recording and remote access services, performance measurement, data optimization and marketing services, content providers, and their legal and financial advisors (collectively, “Third Party Service(s)”).
Such Third Party Services may receive or otherwise have access to their Visitors’ and Users’ Personal Information and/or Users-of-Users’ Personal Information, in its entirety or in part – depending on each of their particular roles and purposes in facilitating and enhancing their Services and business, and may only use it for such purposes.
We may share the information of our visitors, with various third parties, including certain service providers, law enforcement officials and application developers.
The information may be shared solely in accordance with this policy.
8.2. Law Enforcement, Legal Requests and Duties:
Where permitted by local data protection laws, CKGMarketing.co.uk may disclose or otherwise allow others access to your Personal Information pursuant to a legal request, such as a subpoena, legal proceedings, search warrant or court order, or in compliance with applicable laws, if we have good faith belief that the law requires us to do so, with or without notice to you.
8.3. Protecting Rights and Safety:
CKGMarketing.co.uk may share your Personal Information with others if we believe in good faith that this will help protect the rights, property or personal safety of CKGMarketing.co.uk, any of our Visitors, or any member of the general public, with or without notice to you.
8.6. Wix Apps and/or Third Party Apps:
CKGMarketing.co.uk, having installed Third Party Apps, allows their respective provider to share and/or access certain Non-personal and Personal Information regarding visitors. Such information includes, among others, contact details, messages, business applications and certain activities on the Services and/or User Website, which are stored and thereafter accessible.
CKGMarketing.co.uk are solely responsible for notifying our Visitors of the collection, processing and use of their Personal Information and informing them that their Personal Information will be transferred to and processed by WordPress on behalf of CKGMarketing.co.uk.
To prevent the collection or sharing of Personal Information, CKGMarketing.co.uk may either avoid installing Apps to your User Website, revoke the permissions granted to Apps you do install, or simply uninstall them. You should note however that previously-installed Apps may still retain certain information that was collected prior to the revocation, so if you wish such information to be deleted, we suggest that you contact WordPress or the Third Party Developer directly and request them to do so.
CKGMarketing.co.uk’s affiliate WordPress, together with its marketing, analytics and technology partners, uses certain monitoring and tracking technologies (such as cookies, beacons, pixels, tags and scripts). These technologies are used in order to maintain, provide and improve our Services on an ongoing basis, and in order to provide our Visitors, our Users and their Users-of-Users with a better experience. For example, thanks to these technologies, we are able to maintain and keep track of our Visitor’s and Users’ preferences and authenticated sessions, to better secure our Services, to identify technical issues, user trends and effectiveness of campaigns, and to monitor and improve the overall performance of our Services.
Cookies: In order for some of these technologies to work properly, a small data file (“cookie”) must be downloaded and stored on your device. By default, we use several persistent cookies for purposes of session and user authentication, security, keeping the User’s preferences (e.g., regarding default language and settings), connection stability (e.g., for uploading media, using e-Commerce features, etc.), monitoring performance of our services and marketing campaigns, and generally providing and improving our services.
If you want to delete or block any cookies, please refer to the help and support area on your internet browser for instructions on how to locate the file or directory that stores cookies. Information on deleting or controlling cookies is also available at https://www.aboutcookies.org/ (note that this website is not provided by Wix, and we, therefore, cannot ensure its accuracy, completeness or availability).
Please note that deleting our cookies or disabling future cookies or tracking technologies may prevent you from accessing certain areas or features of our Services, or may otherwise adversely affect your user experience.
Flash and HTML5: Wix and certain Third Party Services may also employ certain tracking technologies known as “Flash cookies” and “HTML5”, mainly for advertising purposes. Various browsers may offer their own management tools for removing or blocking such technologies. Additional information about managing Flash cookies is available here.
“Do Not Track” Signals: Please note that we do not change our practices in response to a “Do Not Track” signal in the HTTP header from a browser or mobile application.
These technologies are used mostly for stability, security, functionality, performance and advertising purposes. You may block, opt-out of or otherwise manage such tracking technologies by yourself, through your browser settings or other sources – but please note that this may adversely affect the way you experience our services.
- Communications from CKGMarketing.co.uk
10.1. Promotional Messages:
We may use your Personal Information to send you promotional content and messages by e-mail, text messages, direct text messages, marketing calls and similar forms of communication from CKGMarketing.co.uk.
If you do not wish to receive such promotional messages or calls, you may notify CKGMarketing.co.uk at any time or follow the “unsubscribe” or STOP instructions contained in the promotional communications you receive.
We take steps to limit the promotional content we send you to a reasonable and proportionate level, and to send you information which we believe may be of interest or relevance to you, based on your information.
We may send you promotional messages and content. You can easily opt-out of receiving promotional messages by contacting us or unsubscribing.
10.2. Service and Billing Messages:
CKGMarketing.co.uk may also contact you with important information regarding our Services, or your use thereof.
For example, we may send you a notice (through any of the means available to us) if a certain Service is temporarily suspended for maintenance; reply to your support email; regarding upcoming or late payments for your current or upcoming subscriptions; or notify you of material changes in our Services.
It is important that you are always able to receive such messages. For this reason, you are not be able to opt-out of receiving such Service and Billing Messages unless you are no longer a CKGMarketing.co.uk Visitor.
We may also contact you with service and billing-related messages and content. You will not be able to opt-out of receiving such messages.
- Your rights in relation to your personal information
It is imperative that you have control over your Personal Information. That’s why CKGMarketing.co.uk is taking steps to enable you to access, receive a copy of, update, amend, delete, or limit the use of your Personal Information.
Before disclosing the requested Personal Information, we may ask you for additional information in order to confirm your identity and for security purposes. We reserve the right to charge a fee where permitted by law (e.g., if your request is unfounded or excessive).
You have the right to file a complaint with your local supervisory authority for data protection (but we still recommend that you contact us first).
If you are a CKGMarketing.co.uk Visitor, and you wish to receive a copy, access and/or request us to make corrections to the Personal Information that you have stored with us.
We will make all reasonable efforts to honour your request promptly (unless we require further information from you in order to fulfil your request), subject to legal and other permissible considerations.
You may request t, access, receive a copy of, update, amend, delete, or limit the use of your Personal Information you have stored with us. Just send us an e-mail to firstname.lastname@example.org. We will respond to your requests within a reasonable timeframe.
- Questions and Complaints
We will investigate the complaint and determine whether a breach has occurred and what action, if any, to take.
We take every privacy complaint seriously and will make all reasonable efforts to resolve your complaint promptly. Our target response time is 30 days.
We expect our procedures will deal fairly and promptly with your complaint. However, if you remain dissatisfied, you can also make a complaint with your local supervisory authority for data protection.
You can file a complaint with your local supervisory authority for data protection at any time, however we recommend that you contact us first so we can try to resolve it.
You can file a complaint with your local supervisory authority for data protection at any time. Please contact us first so we can try to resolve your concerns.
- Data Retention
We may continue to retain such Personal Information as reasonably necessary to comply with our legal obligations, to resolve disputes regarding our Visitors, prevent fraud and abuse, enforce our agreements and/or protect our legitimate interests.
We maintain a data retention policy which we apply to information in our care. Where your Personal Information is no longer required we will ensure it is securely deleted.
We may keep your information longer as needed (for example, if we are legally obligated to keep it longer, or need it to protect our interests).
CKGMarketing.co.uk enjoys the security measures WordPress has implemented designed to protect the Personal Information you share with us, including physical, electronic and procedural measures. Among other things, Wix offer HTTPS secure access to most areas on our Services; the transmission of sensitive payment information (such as a credit card number) through their designated purchase forms is protected by an industry standard SSL/TLS encrypted connection; and they regularly maintain a PCI DSS (Payment Card Industry Data Security Standards) certification. WordPress also regularly monitor their systems for possible vulnerabilities and attacks, and regularly seek new ways and Third Party Services for further enhancing the security of their services and protection of our Visitors’ and Users’ privacy.
Regardless of the measures and efforts taken by WordPress, we cannot and do not guarantee the absolute protection and security of your Personal Information or any other Content you upload, publish or otherwise share with us.
We therefore encourage you to avoid providing us or anyone with any sensitive information of which you believe its disclosure could cause you substantial or irreparable harm. Furthermore, because certain areas on our Services are less secure than others and since e-mail and instant messaging are not recognized as secure forms of communications, we request and encourage you not to share any Personal Information on any of these areas or via any of these methods.
If you have any questions regarding the security of WordPress.
We at CKGMarketing.co.uk and WordPress are committed to securing your personal information, and use various security measures to better protect it.
However, as we can’t guarantee absolute protection – we encourage you to be careful and avoid submitting any sensitive information which, if exposed, could cause you major harm.
- Updates and interpretation
Any heading, caption or section title contained herein, and any explanation or summary under the right “#ItsThatEasy” column, is provided only for convenience, and in no way defines or explains any section or provision hereof, or legally binds any of us in any way.
We may change this policy at any time. We will notify you of any material changes.
Only the left column is legally binding (this column is just for clarity).
- Contacting us
You may also contact us by mail at: CKG Marketing Consultancy LTD, 14 Wryneck Walk, Coventry, West Midlands, UK.
For the purposes of GDPR (Article 27), you may contact our EU representative at Wix Online Platforms Limited, 1 Grant’s Row, Dublin 2 D02HX96, Ireland.
Have any questions or suggestions? We’d love to hear them!